Effective Date: December 16, 2025

This Privacy Policy describes how Brayzio LLC (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from https://brayzio.com (the “Site”). We are committed to protecting your privacy and ensuring transparency in our data practices for customers in the US.

1. Information We Collect

We collect personal information from you when you interact with our Site, which may include:

  • Information you provide directly to us:
    • Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you. This includes your name, billing address, shipping address, email address, phone number, and payment information (specifically credit/debit card details for Visa, Mastercard, and Amex). This information is essential for processing your order, delivering your purchased products, and providing customer support.
    • Account Information: If you choose to create an account with us, we collect your name, email address, password, and any other details you voluntarily add to your profile.
    • Communications: When you contact us via email (support@brayzio.com), phone (+1 (315) 695-3016), or other customer service channels, we collect the content of your communications and any information you provide during these interactions.
  • Information we collect automatically:
    • Device and Usage Information: As you visit and browse the Site, we automatically gather certain information about your device, such as your web browser type, IP address, time zone, and some of the cookies installed on your device. We also collect data on the specific web pages or products you view, the websites or search terms that referred you to our Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”
    • Cookies: We use “cookies”—small data files placed on your device or computer—to collect Device Information. These often include an anonymous unique identifier. For more details on cookies and how to manage them, you can visit http://www.allaboutcookies.org.
    • Log Files: These track actions on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    • Web Beacons, Tags, and Pixels: These electronic files are used to record information about how you browse the Site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Fulfilling Orders and Providing Services: To process your purchases, prepare and ship your products (with orders processed in 1-2 business days and standard shipping taking 3-7 business days for free delivery on all orders within the US), manage returns (within our 30-day return window where we provide a prepaid label), and offer customer support related to your orders. This includes utilizing your shipping address (631 Shore Rd Long Beach, New York, NY 11561, US) to ensure accurate delivery.
  • Processing Payments: To securely process your credit/debit card payments (Visa, Mastercard, Amex) through our trusted third-party payment processors. We do not store your full payment card details on our servers.
  • Communication: To communicate with you regarding your orders, respond to your inquiries, and send you important updates or information about our services.
  • Improving Our Site and Services: To analyze how customers interact with our Site, understand market trends, personalize your online experience, and continually enhance our product offerings and website functionality.
  • Security and Fraud Prevention: To safeguard against fraudulent transactions, prevent unauthorized access to our systems, and protect the security of our customers and business.
  • Compliance: To comply with applicable US laws, regulations, legal processes, or governmental requests.

3. Sharing Your Information

We share your personal information with third parties to help us use your personal information as described above. These third parties include:

  • Service Providers: We share information with third-party vendors and service providers who perform services on our behalf. This includes payment processing (for Visa, Mastercard, Amex payments), order fulfillment, shipping carriers (for domestic US shipping), data analytics, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Legal Compliance and Protection: We may disclose your information when we believe it is necessary to comply with applicable US laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights or the rights of others.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with other third parties when you provide us with explicit consent to do so.

4. Your Choices and Rights

You have certain rights regarding your personal information:

  • Access, Correction, and Deletion: You may have the right to access, correct, update, or request the deletion of your personal information. Please contact us at support@brayzio.com or +1 (315) 695-3016 to exercise these rights.
  • Opt-out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in each email or by contacting us directly.
  • Cookie Preferences: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, please be aware that disabling cookies may affect the functionality and your experience on our Site.
  • Do Not Track: Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

5. Cookies and Other Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to monitor activity on our Site and store certain information. These technologies help enhance your browsing experience, analyze site traffic, personalize content, and, where applicable, deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

6. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. While we strive to protect your personal information diligently, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by US law. This includes retaining information to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@brayzio.com, and we will take immediate steps to remove such information from our systems.

9. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page and update the “Effective Date” at the top of this Privacy Policy. Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:

Brayzio LLC
Email: support@brayzio.com
Phone: +1 (315) 695-3016
Address: 631 Shore Rd Long Beach, New York, NY 11561, US
Customer Service Hours: Monday-Friday 9AM-5PM EST